Privacy statement

To comply with legal obligations and for our legitimate interests

Your name, business and personal email and postal address, date of birth, nationality, images, records of political exposure, adverse media, sanction designations and any other details held within identification and address verification documents.

Direct from you, indirect, research, legal.

Fraud detection and prevention and financial checks, including the sharing of information with official bodies.

To fulfil your contract

Your name, work credentials [email and business address and position]

Or personal email and postal address when you prefer to use them to communicate with us] 

The non- personal information generated during the delivery of the services you have instructed that may be attributed to you.

Direct from you or your employer.

Service delivery including the sharing of information with our supply chain third parties and official bodies.

To fulfil your contract and for our legitimate interests

Your name, work credentials [email and business address and position]

Or personal email and postal address when you prefer to use them to communicate with us.

The non-personal information generated during the delivery of the services you have instructed that may be attributed to you.

Direct from you or your employer.

Billing and finance

Providing industry updates and marketing materials

Client service improvements  

To fulfil a legal obligation and our legitimate interests

Your name, work credentials [email and business address and position]

Personal home and email address, date of birth, nationality, images, records of political exposure, adverse media, sanction designations and any other details held within identification and address verification documents.

The non-personal information generated during the delivery of the services you have instructed that may be attributed to you.

Direct from you or your employer.

Hosting and securing information, maintaining operations, and conducting compliance audits. Producing and maintaining business management information. Fulfilling accountancy and tax obligations.

Our legitimate interests, 

Your name, business and personal email and postal addresses, professional social media data. Your CV information [employment history, achievements, and background]

Your confirmation of right to work status, criminal convictions history, medical and disability information. Equality and diversity information you chose to disclose.

Information provided by you within your application or noted during your interview.

CSG manage direct applications via Recruitee-platform https://customssupport.recruitee.com/

Other methods include direct from you or your recruitment agent, indirect research.

Assessments for employment suitability.

Complying with equality and diversity and equal opportunities requirements.

To comply with legal obligations and for our legitimate interests

Your name, business and personal email and postal address, date of birth, nationality, images, records of political exposure, adverse media, sanction designations and any other details held within identification and address verification documents.

Direct from you, indirect, research, legal.

Pre-offer checks to verify the application information you provide

To comply with legal obligations, to deliver and manage your contract and provide optional benefits, and for our legitimate interests

Direct from you or your nominated representatives or via indirect research.

Stored within our records management systems [such as MS Email, Teams, and SharePoint]

Workplace audits and monitoring and CCTV.

Managing you and maintaining your personnel file within HR system,

Paying you and providing you with workplace benefits and assistance

Performance of your role and routine business activities

Your social interactions and activities

During our monitoring and compliance audits 

Clients: Legitimate interests- [Delivering service updates] 

Prospective clients – Legitimate interests [Business growth]

Direct subscribers: Consent

Clients / Direct subscribers - Direct from you

Prospective clients - We may obtain your professional contact details when you make an enquiry with us, such as via our website contact us page or when you attend an event that we co-host. We may also use research tools to obtain your information indirectly from publicly available sources such as LinkedIn or your company website. 

Clients / Direct subscribers - We use software to manage and categorise your preferences and use this to provide with materials relevant to your subscription.

Prospective clients- We may add your contact information to our marketing database and send you an introductory email to confirm your preferences. However, if you have not responded to these communications, we will not make you active to receive materials and, we will remove your details from our system.

LinkedIn- We use professional networking tools for our marketing purposes

[we discourage the use personal information or communicating about your specific contracted or proposed services as we cannot guarantee the protection, security or content posted by unrelated third parties within these platforms.]

QR codes - We convert URLs to QR-codes with QR-code generators. QR codes are used in printed sales materials such as banners, business cards etc.

Suppression lists: When you unsubscribe, ‘opt out’ or withdraw consent to receive marketing materials, your email address is added our suppression list; this list is to ensure that you do not receive future materials. We delete suppression list contacts from the list after 2 years, you may need to unsubscribe again after this time.

Clients and direct subscribers: Legitimate interests- [Delivering service updates] 

Third party subscribers – Legitimate interests [Business growth]

Clients / Direct subscribers - Direct from you

Prospective clients - We may obtain your professional contact details when you make an enquiry with us, such as via our website contact us page or when you attend an event that we co-host. We may also use research tools to obtain your information indirectly from publicly available sources such as LinkedIn or your company website. 

In person events: Information us used to manage your interest, attendance, logistics of an event that we host or co-host. Obtain and analyse your feedback and provide post event information. Where you tell us about any additional requirements, we may use this information to facilitate any reasonable adjustments. 

Photography is likely to take place, you can decline individual photos [by speaking directly to the photographer or event co-ordinator]. Your image may appear in group or wide shots with other attendees, it may not always be possible to remove or obscure your image. All photos are stored securely and may be shared on social and media platforms, website and with joint organisers. 

Online events: When events take place online, such as via Teams, your image, voice, or typed comments may be accessible to the host(s), facilitators, guest speakers and other attendees. An information banner will automatically appear within the screen advising when recordings are taking place. Prior to accessing the event, you can choose to turn off your camera and microphone.

If you were not our direct contact prior to the event, we may add your details to our marketing database and ‘soft opt’ you in to receive information that is relevant to the nature of the event. [you can ‘opt out’ or update your preferences at any time] See section: Manage marketing preferences

Information processed during events may be exchanged between the relevant event parties for the same purposes.

Legitimate interests: security and monitoring 

Direct from you

Digital and electronic collection 

Maintaining security – For our security purposes, you may be asked to sign the visitors book and wear an ID badge. 

Access control - We may provide access control cards that provide door entry, this is likely to have an audit when it is used. This information may be used to confirm your activities, time management or other personnel management.

Health and safety – When you tell us about a medical need or request adjustments, we may use this information to manage your welfare. There may be a requirement to complete an individual risk assessment, implement reasonable adjustments or to investigate an accident or manage an incident. Your information may be processed and shared with relevant third parties such as a fire marshal, building manager, HR, or the Health and Safety Executive.

Detection and prevention of crime – We provide notices to let you know when CCTV is in operation. Access to images is restricted to limited authorised personnel for live monitoring purposes. Approval for access to retained footage is via the GDPO who oversees that extracted information is used, stored, or shared in accordance with the applicable regulations.

Guest and staff Wi-Fi– When you connect to our Wi-Fi you will be prompted to review the specific terms and conditions and provided with relevant privacy information, this includes the use of your IP address and audit logs that capture details of your browsing activities.